FAQ

Frequently Asked Questions

Do I need to download an App for Milo?

No, Milo does not require an App. It is website designed to work on your mobile device browser, or on an computer or tablet.

What is the Milo Wallet?

Once, you create an account on Milo, you get access to a secure web wallet that stores all you gift cards, rewards, and offers in one place.

Do I need a Milo account to send gifts?

Yes, you need to create a Milo account to send gifts to others. You may select any available gift card or if you are unsure, send a Cash+ gift that can be used by the recipient to purchase gift cards or pay participating merchants.

Can I send gifts to someone who does not have an account?

Yes, you can send a gift to any phone number(via SMS or WhatsApp) or email address. If the recipient does not have an accout, they will be able to create one instantly.

How does the recipient get notified if I send a gift?

Based on the delivery preference, the recipient will receive either an SMS or WhatsApp message, or an email with a link to view and accept the gift.

What happens if I send a gift to the wrong email address or phone?

If you send a gift to a wrong phone number or email address, you can cancel the transaction as long as the recipient has not accepted the gift. Once cancelled, the gift card value will be added to your wallet.

To cancel a transaction, navigate to the merchant from the gift card list, and use the CANCEL option on the pending gift gtransaction.

What happens if the recipient does not get a notification?

If the recipient does not get a notification, you can cancel the transaction and resend the gift. Alternatively, the recipient can create a Milo account, and they will see the pending gift. If the recipient already has a Milo account, they will be able to see the pending gift on their home screen.

Can the recipient exchange gift cards?

Yes! Before accepting, the recipient has the ability to select a different gift card or to keep as a Cash+ that earns interest daily. Cash+ balances can be used to buy gift cards or pay merchants. Cash+ balances can also be withdrawn to external bank account. Restrictions apply.

Once a gift card is accepted, it cannot be exchanged.

Can I transfer my existing gift card balance to others?

Yes, you can transfer a gift to any phone number(via SMS or WhatsApp) or email address. If the recipient does not have an accout, they will be able to create one instantly.

Can I use my existing gift card balance to send a new gift card?

Yes, you can use your existing gift card balance to purchase and send a new gift card. If using an existing gift card balance, the recipient will not get the choice to exchange gift cards or keep it as Cash+.

Can I get a refund for a merchant gift card?

No, you cannot get a refund for a merchant gift card. Milo forwards all funds received to the merchant and cannot issue refunds.

Can I get a refund for a Cash+ gift card?

Cash+ balances are interest bearing deposits and can be redeemed to an external bank account. Any credit card/payment fees paid is not part of the Cash+ balance and is not redeemable.

What are Cash+ Gifts

An ideal substitute for cash, Cash+ gifts are interest-bearing deposits that grow in value every day. Cash+ gifts can be used to purchase gift cards, pay participating merchants, or be redeemed to external accounts after a 30-day holding period.
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Cash+ gifts are available in multiple currencies and are operated by YieldFX with deposits being held by regulated partner banks.

Do gift cards expire?

No, Milo gift cards never expire. However, it is recommended to use gift cards in a timely fashion as the issuing merchants may close or go out of business. In such a case, outstanding gift card balances become unsecured debt.

Can I use a merchant gift card any another Milo merchant?

Generally, no. Milo gift cards can only be redeemed by participating merchants. In some cases, such as restaurant groups, it may be possible to use gift cards at multiple locations or brands.

Are there any fees associated with gift cards?

There is no maintenance or transaction fees for Milo gif cards. The only fees you will pay is the 3% card processing fee that is charged at the time of purchase.

Can I use my Cash+ balance to pay a merchant?

Absolutely, Cash+ balances can be used to pay any participating merchant. Cash+ balances can also be combined with gift cards when making a payment.

Do you offer physical gift cards?

We do not currently offer physical gift cards, but plan to do so in the near future. Physical gift cards will display a unique QR code that the recipient can scan to load the gift card value into their wallet.

Can I schedule delivery for later?

Yes, you can schedule delivery for a specific date and time. Based on the delivery method specified, the recipient will receive an email, SMS, or WhatsApp message at that time.

How do I secure Cash+ transfers?

You can secure transfers by adding a receiver PIN. You will need to send this PIN to the recipient separately. The recipient will need this PIN to accept the transfer.

This is useful if you are not sure of the phone number or email address you are using, or if there is a security concern. Incomplete transfers can be cancelled at any time and the transferred amount will be credited back to your wallet.

How can I use my rewards points?

Rewards points can be redeemed for merchant credit from within your wallet app. The redemption rate varies by merchant but is typically 1 cent of credit per point. Merchants may also have a minimum number of points required for redemption.

Can I pool or transfer points?

Yes, you can pool rewards points by sending excess or unused points to others. This is helpful if you do not have enough points to redeem.

Can I use merchant credit to purchase a gift card?

Yes, your merchant credit can be used to purchase a gift card from the same merchant. When using merchant credit for a gift card purchase, the recipient does not get the option to exchange the gift card or keep is as a Cash+ balance.

Can I only use an offer once?

Yes, all offers received within the Milo app are single-use only. Once you redeem and offer, it will no longer be visible in your wallet.

Can I see my gift cards on the blockchain?

Yes, all gift card and rewards balances are tokenized and can be validated on the blockchain. Your blockchain account (we are on the Hedera network) is displayed in the profile section of your wallet.

To lookup your account balances, visit any Hedera network explorer. A good one to use is Hashscan.

What is the "Secure my account" option?

When you choose to secure your account, a personal security key is generated and deployed in your browser. This ensures that you wallet can only be accessed from that device, even if someone else gets access to your account.

How do I backup my personal security key?

You can backup your personal security key from the security section in your wallet. The key can be copied and stored in a secure location or via the "Share" option which allows you to send the key to an email address or messaging account.

I got a new device, how do I access my secure account?

If you have a secure account, your security key must be installed on any device you want to transact from. Do do so, go the the security section of your wallet and use the import key option.

I did not backup my security key during the initial setup. Can I do so later?

Yes, you can backup your security key at any time from the security section of your wallet. The security must already be installed on the device.

I lost my security key backup and have a new device. How do I access my account?

You should be able to login to your wallet, but will not be able to make any transfers or payments. To enable transfers, you will need to reset your security key. This can be initiated from the security section of your wallet. You may be asked to answer additional security questions or contact customer service for further verification.